Insurance & repairs
Cracked screen? Fixed without a single email thread.
The employee reports the problem in Paneo, picks a time, and a service partner takes it from there. You see the status in the admin view.
Optional insurance per device
Turn insurance on per shop. Cover is provided by licensed insurers, and you see the terms before you add it.
Repairs booked by the employee
No forwarding of photos and emails. Employees report the issue and book a time themselves.
Service network
Repairs run through our service partners, with pickup and return handled for you.
Status for everyone
The employee and the admin both see where the repair is, from report to return.
How it works
Insurance & repairs in three steps
- 1
Report the issue
The employee describes what happened and chooses whether insurance should cover it.
- 2
Book a time
They pick a pickup slot, and a service partner collects the device.
- 3
Back to work
The repaired device comes back, and the record is saved in the asset register.
What does insurance cover?
Device insurance is provided by licensed insurers and typically covers accidental damage, such as drops and spills, and theft. Exact cover, excess and exclusions depend on the policy and the device. You'll see the full terms before you add insurance to a shop.
Is Paneo a leasing company or an insurer?
No. Paneo is the software platform. Leasing and financing are provided by regulated financing partners, and insurance by licensed insurers. Paneo brings it all together in one place, so you deal with one login instead of five suppliers.
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