Questions? Answered.

Paneo is an employee equipment platform. You set up a shop with the devices your team needs, employees order what they need for their role, and you choose whether each item is bought, leased or financed. Repairs, insurance, onboarding and returns all run through the same login.

Paneo focuses on the Nordics and the rest of Europe, with prices in EUR. [TODO: list supported countries for delivery, leasing and insurance]

Most companies sign up, build their first shop and invite their team on the same day. You sign up with your company registration number, we run an automatic credit check, and you can start buying straight away. Leasing approval runs in the background and usually takes [TODO: confirm typical approval time].

We use it to look up your company and run an automatic credit check, so you can start straight away without paperwork. It's also what our leasing partners need to approve leasing.

No. You can sign up, build your shop and invite your team without entering any payment details. You only add billing details when you place the first order. [TODO: confirm payment flow]

No. Paneo is the software platform. Leasing and financing are provided by regulated financing partners, and insurance by licensed insurers. Paneo brings it all together in one place, so you deal with one login instead of five suppliers.

Before the end of the term, we let you know and you choose what to do with each device. You can return it and order a new one, extend the lease, or buy it out where the partner allows it. Returned devices are wiped and refurbished. [TODO: confirm end-of-term options with leasing partners]

The leasing partner owns leased devices for the length of the lease. Your company uses them and is responsible for them during the term. Devices you buy outright are owned by your company from day one.

Device insurance is provided by licensed insurers and typically covers accidental damage, such as drops and spills, and theft. Exact cover, excess and exclusions depend on the policy and the device. You'll see the full terms before you add insurance to a shop. [TODO: confirm cover with insurance partner]

When you lease or insure through Paneo, our partners pay us a commission. That covers the cost of the platform, so we don't charge you a software fee on top. The leasing and insurance prices you see are the prices you pay.

An active employee is someone with at least one device assigned to them in Paneo during the month. Employees you've invited who don't have a device yet are free. So are admins who don't have a device.

Yes. You can set it per shop or per item. Many companies lease laptops and phones, and buy smaller accessories outright. If you lease or insure anything through Paneo, the platform is free for your whole company.

No. Self-serve plans have no setup fee, no platform fee and no minimum contract. Individual leases run for their agreed term, which you'll see before you order. Enterprise plans can be tailored with their own contract terms.

Yes. You can cancel a Growth plan at any time, and it stops at the end of the current billing month. Devices that are already leased stay on their lease until the term ends, and you can still manage them in Paneo.

You start the offboarding in Paneo. The employee gets a prepaid return kit or a pickup, the device goes to a service partner for a certified data wipe, and it's either refurbished and put back in your stock or returned to the leasing partner. You get a record for every step.

MacBooks, Windows laptops, iPads and tablets, iPhones and Android phones, monitors, docks, headsets and other accessories. You choose exactly which models appear in each shop. [TODO: confirm current catalogue and brands]

Yes. Import your existing laptops and phones into the asset register, assign them to people, and manage repairs and returns for them in Paneo like any other device. [TODO: confirm import formats]

Delivery times depend on the device and your location. In-stock items usually arrive within [TODO: confirm delivery time] working days. Each order shows an estimated delivery date before the employee confirms it.

Yes, on the Growth plan. Set budgets per role or person, and add approval steps for anything above the budget or outside the shop.

Paneo stores customer data in data centres in the EU. [TODO: confirm hosting provider and region]

Yes. Admins and employees can sign in with Google or Microsoft on the Growth and Enterprise plans.